If you have any problems with your order, please contact us at email@example.com so that we can make it right. Your satisfaction is our top priority.
Please bear in mind that our products are handmade in small batches so they tend to have slight variations from batch to batch. We also update and improve the recipe periodically which might change it considerably. We recommend that you subscribe to our email newsletter to be kept up to date when product changes are implemented.
These policies only apply to orders placed through forestmystic.co.uk.
Changing an order before it’s been shipped
If you have already submitted an order but would like to amend it, we will try our best to help you. We can’t guarantee we’ll be able to amend your order before it’s shipped as we encourage our fulfillment partner to process orders as quickly as possible. In any case, please email us at firstname.lastname@example.org with the subject line URGENT - (Order Number).
Changed your mind after you’ve received your order?
If you change your mind (within 14 days of receiving your order) and wish to return all or some products, please contact us by email at email@example.com so that we can issue you an RMA number. To be eligible for a return, your item(s) must be unused and in the same condition that you received them, including the original packaging.
Please pack the returned items securely and send them to:
Forest Mystic - Returns
59 Canberra Road
You are responsible for the shipping costs of the return, and we highly recommend that you choose an insured service as we can’t accept damaged goods.
Once we have received and checked the returned item(s), we will be happy to offer you a refund or an exchange for another product. If you live in the EU, your refund will include the cost of the cheapest shipping option that was available to you at checkout. If you live outside the EU, your refund will not include any shipping costs. Please note that we cannot accept returns on gift cards or sale items.
I received damaged goods - what should I do?
We pride ourselves on the quality of our products and want you to be totally satisfied with your purchase from Forest Mystic. Despite our best efforts, sometimes our products can be damaged in transit. If you receive damaged goods, let us know straight away by sending an email (including a photo of the damage) to firstname.lastname@example.org. We’ll endeavour to send a replacement item the same working day.
My order hasn’t been delivered yet - what should I do?
You’ll receive an automated email, including a tracking link, when your order is dispatched. Please check the link to see the status of your delivery. Sometimes packages can be delayed by factors that we can’t control. If your tracking link isn’t working or you think there’s a problem with the system, contact us at email@example.com so that we can look into it for you.
How are refunds processed?
Once we have approved a refund in line with our policies above, we will notify you and begin the refund process. A credit will automatically be applied to your credit card or original method of payment, within 5 working days.
It’s been five days but I still haven’t received my refund
If you haven’t received a refund yet, first contact your bank or credit card company as it may take some time before your refund is officially posted. If they can’t see a pending refund, please contact us at firstname.lastname@example.org so that we can investigate with our payment processor..
I received your products as a gift - can I exchange them?
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, they will need to contact us to arrange an exchange or refund.